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Requesting a Private Letter

When your GP is asked to give information about you in the form of a report, letter or certificate, this request kick starts a series of processes.

It is not always straightforward or simple to complete the requested document as some of the information required is not easily available. Additionally, we also need to establish whether your request will be funded by the NHS, or if it is considered private work and will incur a fee.

FREQUENTLY ASKED QUESTIONS

WHO DO I CONTACT TO REQUEST A DOCUMENT?

All requests must be made in writing. This can be done by emailing [email protected] or by completing a ‘Medical Report Request Form’ that are available on demand in reception.

Having made your request, if you wish to provide us with any further information please contact our Reports Secretary Carole Brennan on 02082918176.

DO NOT contact Carole to inquire about the progress of your request, she will contact you if necessary or upon its completion.

SURELY THE WORK IS PAID FOR BY THE NHS?

Not all work doctors are asked to do is paid for by the NHS and many GPs are self-employed.

This means that many Surgeries have costs they need to cover like any other small business. Our Practice is only paid for NHS work and work outside of this contract must be funded by other means, this is why fees are often charged.

Where a doctor chooses to undertake the work, they will always agree a fee in advance of undertaking the request.

Click HERE to find out more about Non NHS Services that incur a charge.

WHY IS IT TAKING SO LONG?

Your GP receives a large number of requests on a daily basis.

All requests will vary in complexity and volume; ranging from signing a certificate which can take minutes to an in-depth report with an examination that can take hours.

All requests will be completed within 21 working days as per our practice policy. You will be contacted by a member of our team when your document is ready. Please do not contact the practice within this time period unless you are providing additional information that is relevant to your request.

Requests are handled on a ‘first come, first serve’ basis.

WHAT YOUR DOCTOR IS SIGNING?

When your doctor signs a certificate or completes a report, a condition of them remaining of the Medical Register is that they only sign what they know to be true.

In order to complete even the simplest of form, they may have to check your entire medical records (some of which may not be accessible on a computer on even on site).

Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council.

WHY DIDN’T MY USUAL GP COMPLETE MY REQUEST?

All of our GPs are inundated with work. They must balance their workload to ensure the safety of the patients they are treating, this sometimes means that they cannot take on extra administrative work.

With certain exceptions written within their contact, GPs are not obliged to complete work outside of the NHS contract.

Should their volume of work prove to be greater or more complex than expected the doctor will contact you to discuss how to proceed.

WHAT CAN I DO TO HELP?

Not all documents need a signature by a doctor and can be done by other professionals.  Please check the form and accompanying guidance as you may get a quicker response that way.

Do not expect your doctor to process forms overnight.  Urgent requests may mean that a doctor has to make special arrangements to process the form quickly and this will cost more.

DO NOT book an appointment with your doctor to request a private letter, report or certificate.