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Making the most of your Practice

There are many services available to help you to stay healthy. Some of these services can be accessed directly (see below), and for others you need to be registered with a GP Practice (Surgery).

  • When you wish to consult a GP about your medical condition, you need to contact the Surgery with which you are registered to arrange to be seen. If you go along to the Surgery and do not have an appointment, you will not be seen. The Practice may ask you to come back at another time, or may suggest that you are seen by another Healthcare Professional.
  • When you see your GP about a medical condition, they may arrange for further tests to be carried out. If so, they will explain the arrangements for these tests and how you will get the results. These tests may be carried out within the Practice or at another medical facility.
  • If your GP thinks that you need to be seen by a Specialist Doctor or other Healthcare Professional, they will refer you. You cannot make an appointment to see an NHS Specialist without being referred by your GP.
  • If you require medicine the GP will give you a prescription which will be sent to your nominated Pharmacy, who will supply the medicine for you.
  • If you have a preference for either a male or a female GP please check with the Practice before you register, as some practices may have only male or only female Doctors.
  • The Practice can arrange for an Interpreter if required, who may work either face-to-face or by telephone.
  • If you need to use the Interpreting Service please ask the Receptionist to arrange this when making an appointment.
  • We will try to answer the phone promptly and ensure there are sufficient staff to do this.
  • You will be treated with courtesy and respect.

Help your Practice to help you  

Practices can be busy places and staff try hard to accommodate their patients – in return you are asked to behave in a polite and considerate manner. It would be appreciated if you would help your Practice to keep surgeries running smoothly and ensure that patients are seen at the right time, by:

  • When you have an appointment please attend at the time stated, and if you are not able to attend please let the Practice know in advance, so the appointment can be used by someone else who needs it. KEEP IT OR CANCEL IT!
  • If more than one member of your family needs to see the Doctor or other Healthcare Professional, please book one appointment per patient per issue.
  • Please notify the Practice if you change your name, address, email address, telephone or mobile phone number.
  • We ask that you treat the doctors and staff with respect and courtesy.
  • Test results can take up to 7 working days to reach us, so please do not contact us before you have been asked to do so.

Other help available

  • If you or your child have a minor ailment – please ask reception to refer you to the NHS Community Pharmacist Minor Illness Service as they may also be able to help you.
  • Eye problem – you should go to an optometrist.
  • Dental problem – consider visiting a Dentist.
  • Foot problem – you can access our Podiatry Services by calling 0203 049 2737.
  • Specialist consultation – you will need a GP to refer you.

If you become unwell when your surgery is closed, call 111 who will advise you how to obtain assistance, 24 hour emergency cover is provided by NHS 111. Alternatively visit the Beckenham Beacon Urgent Care Centre, 379 Croydon Road, Beckenham BR3 3QL, open from 8:00am – 8:00pm every day.

There are Minor Injuries Units at most hospitals where staff will assess minor injuries such as sprains, burns and simple fractures and either treat them or, if they find a more serious problem, arrange for you to be seen by the most appropriate Healthcare Professional.

For a list of Minor Injury units near you please access button below.